Privacy Policy

Last updated: September 20, 2025

FremontFlight ("we", "us", "our") provides an aviation management platform for flying clubs, training schools, and aircraft partnerships. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, with whom we share it, and your choices regarding that information.

1. Information We Collect

We collect information you provide directly and information collected automatically when you use our services.

1.1 Information you provide

  • Account and profile data: name, email address, phone number, profile photo, certifications and ratings.
  • Booking and flight information: reservations, flight times, aircraft used, instructor information, and logbook entries.
  • Payment information: billing address and payment method tokens provided to our payment processor (Stripe). We do not store raw card numbers on our servers — Stripe handles payment card storage and processing.
  • Communications and preferences: consent for reminders, notification preferences, and support requests.
  • Documents and uploads: licenses, insurance documentation, and maintenance photos you upload to your account.

1.2 Information we collect automatically

  • Usage data: pages visited, actions taken, timestamps, and error reports.
  • Device and connection data: IP address, browser type, operating system, and device identifiers.
  • Cookies and similar technologies: for authentication, preferences, analytics, and feature functionality.

2. How We Use Your Information

We use personal information to provide and improve the service, communicate with you about bookings and updates, process payments, and comply with legal obligations. Typical uses include:

  • Operating and personalizing the service and user experience.
  • Sending booking confirmations, check-in/check-out reminders, and important operational messages. Messaging may be delivered via email, SMS, or push notifications; we may use third-party services such as Azure Communication Services to deliver messages.
  • Processing payments and managing subscriptions through Stripe.
  • Authenticating users and managing access via our identity provider (Auth0).
  • Detecting, preventing, and responding to security incidents and abuse.

3. Legal Grounds for Processing (EEA/GDPR)

When applicable, our lawful bases for processing include:

  • Contract performance (to provide our services and process payments).
  • Consent (for optional communications and marketing where required).
  • Legitimate interests (to improve our services, analytics, fraud prevention), balanced against your rights and freedoms.

4. Sharing and Disclosure

We may share personal information with:

  • Service providers and processors (e.g., Stripe for payments, Auth0 for authentication, Azure services for hosting and messaging).
  • Other users of the platform where you choose to share information (for example, aircraft owners, instructors).
  • Law enforcement, courts, or regulators when required by law or to protect the rights and safety of others.

5. Data Retention

We retain personal information as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods may vary by data type (for example, financial records retained for accounting and tax purposes).

6. Cookies and Tracking

We use cookies and similar technologies to provide essential site functionality, authenticate users, and collect analytics. You can control cookie preferences via your browser settings; however, disabling certain cookies may affect service functionality.

7. Your Rights

Depending on your jurisdiction, you may have rights such as access, correction, deletion, portability, and objection to processing. To exercise these rights, please contact us at the address below. We may require identity verification before responding to requests.

8. Security

We implement administrative, technical, and physical safeguards designed to protect your personal information. However, no system is completely secure; please take care when sharing sensitive information.

9. International Transfers

We operate internationally and may transfer data across borders. Where required, we implement appropriate safeguards such as standard contractual clauses or rely on approved transfer mechanisms.

10. Third-Party Links

Our service may contain links to third-party websites and services. This policy does not apply to third-party sites; review their privacy policies separately.

11. Children

Our service is not directed at children under 13 (or higher where required by local law). We do not knowingly collect personal information from children.

12. Contact Us

If you have questions or would like to exercise your privacy rights, contact:

FremontFlight Support
support@fremontflight.example
PO Box 0000
Anytown, USA

13. Changes to This Policy

We may update this Privacy Policy from time to time. When material changes are made, we will notify users as required by law.